Disability Information and Advice Lines – DIALs

Information and advice services throughout the UK for disabled people and carers on all aspects of living with a disability

DIAL groups are Disability Information and Advice Line services (DIALs) run by and for disabled people. Every year, the network of DIALs help around half a million disabled people.

DIAL information and advice services are based throughout England and Wales. They provide information and advice to disabled people and others on all aspects
of living with disability.

Information and advice are usually available on:

  • welfare benefits
  • community care
  • equipment
  • independent living
  • mobility and transport
  • discrimination
  • holidays

and much more


For independent support or disability information:

Email: helpline@scope.org.uk
Phone: 0808 800 3333

website: www.scope.org.uk/support/disabled-people/dial/about

Many local DIAL centres rely on a team of trained volunteers to provide high-quality information and advice. The majority of the volunteers and the paid staff in DIALs are disabled people themselves and understand the needs of disabled people.

This list of values guides the work of groups in the DIAL network.

  • Free, independent, confidential information and advice
  • Empowerment of disabled people to maximise choice and control over their lives
  • Equal opportunities and challenging discrimination
  • The social model of disability focusing on the person who is disabled by society
  • Employment and volunteering opportunities for disabled people
  • High service standards within a system of independent inspection and review
  • Control by disabled people of disability services

DIAL UK website: https://www.dialuk.info

Contact DIALS – https://www.dialuk.info/contact-us