Warm Home Discount Scheme

Focus on Disability - For Disabled People, the Elderly and their Carers in the UK

Through the Warm Home Discount Scheme, energy companies are able to offer eligible households who may struggle with their energy bills a discount on their winter electricity bill.

See also:
Winter Fuel Payment
Cold Weather Payment

What you’ll get

You could get £140 off your electricity bill for winter 2020 to 2021 under the Warm Home Discount Scheme.

The Warm Home Discount Scheme for winter 2019 to 2020 closed on 31 March 2020. The 2020 to 2021 scheme will open on 12 October 2020.

The money is not paid to you – it’s a one-off discount on your electricity bill, between September and March.

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.

The discount won’t affect your Cold Weather Payment or Winter Fuel Payment.

Not everyone gets the discount – check if you qualify.

Pre-pay or pay-as-you-go meters

You can also qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter.

Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.


You qualify for the discount if on 10 July 2018 all of the following applied:

  • your electricity supplier was part of the scheme
  • your name (or your partner’s) was on the bill
  • you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

If you don’t qualify

You may be able to apply directly to your electricity supplier for help if you don’t get the Guarantee Credit element of Pension Credit but:

  • you’re on a low income
  • you get certain means-tested benefits

Check with your supplier to see if you’re eligible and how to apply.

Electricity suppliers

The following suppliers are part of the scheme:

How to claim

If you qualify for the discount, you’ll get a letter this autumn or winter telling you either:

  • you don’t have to apply – you’ll get the discount automatically
  • to apply by 28 February 2019 – the letter will tell you why and how

You’ll receive your letter by 16 December at the latest.

If you don’t get a letter

Contact the Warm Home Discount Team if you don’t get a letter but believe you qualify.

Warm Home Discount Scheme
Telephone: 0345 603 9439
Monday to Friday, 8:30am to 4:30pm

Warm Home Discount Team
Peel Park
Brunel Way

If you don’t qualify for the discount

You may be able to apply directly to your electricity supplier for help if you don’t qualify because you don’t get the Guarantee Credit element of Pension Credit.

Updated June 2020